Incase someone has some ill feelings for my earlier comment on bureaucracy and govt processes .
Let me share the 'real' ease of exporting from
#India from the perspective of a small exporter who successfully sent his 1st outbound shipment and agreed to share his experience.I’m reproducing it with minor edit to make it readable.
2.All EPC memberships have been centralised now through a common portal of
@dgftindia . Being merchant exporter focusing on agri products we wanted to take membership of all relevant EPCs - FIEO, APEDA, Coconut board, spices board in one go to avoid being harassed by authorities .
Initially
@dgftindia site itself had bugs and we could not proceed on the application screen beyond a point. The dropdown menu for selecting years for which we are applying was not getting populated . There was no response from helpline either .. so this was stuck for a long time .
Eventually, we figured out that this was addressed if we re-entered the data on another field a couple of times . With this issue sorted out, we were able to apply for
@FieoHq membership successfully . For other EPCs, the fees applicable was not updated by the EPCs on DGFT.
When we checked with
@APEDADOC , we were asked to apply on the APEDA portal instead of
@dgftindia . The APEDA site had even more bugs, so this could not be completed. We felt we have
@FieoHq membership that should be sufficient for a
#merchant #exporter.
Our biggest nightmare was with customs though .We were trying to get Bank AD Code registered for the relevant ports. Customs website ICEGATE was down and we could not get User Id/Password for long . There was no customer support of any kind. Helpline went unanswered
@CommerceMin .
7.Automated email replies have irrelevant suggested solutions eg check if cookies are enabled in ur browser n try again. Tickets were automatically closed without resolution.Once goods were at port we were informed that FIEO membership not enough.APEDA/commodity board memberships . . Eventually this process got done manually at the last minute with “additional costs”. (Hope you guessed what this additional costs really meant.) .
At CFS, we got to know boxes have to be serial-numbered . This is to enable customs to pick up boxes randomly by system for checking. So, we were asked to take entire consignment out of CFS to serial-number each box . Finally it was smoothened with help of pls guess. Goods shipped .
Then we were to submit
#export #documents to our bank within 3 weeks. We eventually submitted the documents two days before the deadline, and got this submission acknowledged by the bank.
@RBI @TheOfficialSBI .
A day later, we get a letter from bank informing we have not yet submitted export documents.If we don't do so, they'll have to report us to Enforcement Directorate for violation of FEMA.Can you believe it, a bank threatening its customers? It has to be a govtbank
@idesibanda . Upon checking with the local branch we were told that "probably" it is a miscommunication and it asked us to ignore the letter. No apology needed if you're a government bank. In the end, it seemed like we had committed the crime of
#exporting #MadeInIndia goods as a first time
#exporter.